Online Customer Success Assistant

Job Description:

Maxis Berhad is seeking a part-time Online Customer Success Assistant to join our team in George Town, Penang, MY. As an Associate Level position, we require a candidate with at least 4 years of experience in customer service or a related field. The ideal candidate will possess a resilient and passionate personality, as well as excellent soft skills such as creativity and time management.

Responsibilities: - Assist customers with online inquiries, issues, and escalations through various channels such as email, live chat, and social media. - Provide timely and effective resolutions to customer problems and ensure satisfaction. - Build and maintain strong relationships with customers to encourage loyalty and retention. - Collaborate with other team members to improve processes and enhance the overall customer experience. - Collect and analyze customer feedback to identify trends and areas for improvement. - Keep accurate records of customer interactions and transactions.

Requirements: - At least 4 years of experience in customer service or a related field. - Excellent communication skills, both written and verbal. - Ability to work in a fast-paced environment and adapt to changing priorities. - Strong problem-solving skills and attention to detail. - Proficiency in Microsoft Office and experience with CRM systems. - Bachelor's degree in a relevant field is preferred but not required.

Benefits: - Training and professional development opportunities to enhance your skills and knowledge. - Profit sharing to reward your hard work and dedication. - Gym membership to promote a healthy work-life balance.

Working Environment: At Maxis Berhad, we are committed to environmental responsibility and sustainable practices. We strive to create a positive and inclusive workplace where all employees can thrive and grow.

Deadline to Apply: May 8, 2024

Equal Opportunity Statement: Maxis Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.