Online Customer Success Assistant

Job Description:

As an Online Customer Success Assistant at Proton Holdings Berhad, you will be responsible for providing exceptional customer service and support to our online customers. This role is crucial in ensuring that our customers have a positive experience with our products and services.

Responsibilities: 1. Respond to customer inquiries and provide prompt, courteous, and accurate information via email, chat, and phone. 2. Assist customers with product orders, delivery information, and product-related questions. 3. Proactively reach out to customers to gather feedback and ensure satisfaction. 4. Troubleshoot and resolve customer issues in a timely and efficient manner. 5. Collaborate with the sales and marketing team to improve customer retention and satisfaction. 6. Keep detailed records of customer interactions and transactions. 7. Assist in developing strategies to improve the overall customer experience.

Requirements: 1. 1 year of experience in customer service or a related field. 2. Hardworking and reliable with the ability to work independently. 3. Strong analytical and problem-solving skills. 4. Creative thinking and the ability to come up with innovative solutions. 5. Excellent communication skills, both written and verbal. 6. Proficient in using customer service software and CRM platforms. 7. Ability to multi-task and prioritize in a fast-paced environment. 8. Knowledge of the automotive industry is a plus.

Benefits: 1. Employee discounts on Proton Holdings Berhad products. 2. Disability insurance coverage. 3. Paid sick leave for part-time employees.

Working Environment: At Proton Holdings Berhad, we encourage a spirit of exploration and taking calculated risks for growth. We value employees who are proactive, innovative, and dedicated to providing the best service possible to our customers.

Equal Opportunity Statement: Proton Holdings Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees can thrive.

Deadline to apply: July 4, 2024

Join our team and be a part of the future of automotive innovation with Proton Holdings Berhad! Apply now to become our Online Customer Success Assistant.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.