Online Customer Success Manager

Job Description: MYEG Services Berhad is seeking a dynamic and experienced Online Customer Success Manager to join our team in Malacca City, Melaka, MY on a part-time basis. As a Mid-to-Senior Level professional with at least 7 years of experience, you will play a crucial role in ensuring the success and satisfaction of our online customers.

Responsibilities: - Develop and implement customer success strategies to maximize customer engagement and retention - Build strong relationships with online customers to understand their needs and provide personalized support - Collaborate with cross-functional teams to address customer issues and enhance the overall customer experience - Analyze customer data and feedback to identify trends and make data-driven decisions - Create and deliver training programs for customers to optimize their use of our online services - Monitor key performance indicators related to customer success and report on progress to senior management - Stay updated on industry best practices and emerging trends in online customer success

Requirements: - Bachelor's degree in Business, Marketing, or a related field - Proven track record of success as a Customer Success Manager in an online environment - Strong interpersonal and communication skills - Driven and hardworking with a passion for customer satisfaction - Excellent planning and organizational skills - Adaptability to thrive in a fast-paced and changing environment - Experience with CRM software and customer success tools

Benefits: - Visa sponsorship for eligible candidates - Training and professional development opportunities to advance your career - Remote work flexibility for a healthy work-life balance

Working Environment: At MYEG Services Berhad, you will be part of an environment where technology is harnessed to drive innovation and efficiency. You will have the opportunity to work with a diverse and talented team that is dedicated to providing the best possible experience for our online customers.

Equal Opportunity Statement: MYEG Services Berhad is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability. All qualified applicants will receive consideration for employment. Apply now to be part of our team and contribute to our shared success.

Deadline to apply: 2024-07-13

Join us in shaping the future of online customer success at MYEG Services Berhad!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.