Online Customer Success Officer

Job Description:

We are seeking a part-time Online Customer Success Officer to join our team at Sime Darby Berhad in Kuala Lumpur, MY. As an Associate Level position, the ideal candidate should have at least 4 years of experience in the field.

Responsibilities: - Manage and build relationships with online customers to ensure their success and satisfaction with our products and services. - Proactively reach out to customers to offer support and guidance on utilizing our online platforms effectively. - Collaborate with internal teams to address customer needs and provide solutions to any issues that may arise. - Monitor customer feedback and data to identify trends and opportunities for improvement. - Develop and implement strategies to increase customer retention and engagement. - Provide training and support to customers on how to maximize the value of our online platforms.

Requirements: - Energetic and driven personality traits to effectively engage with customers and drive success. - Strong presentation and negotiation skills to effectively communicate with customers and internal teams. - Prior experience in a customer success or related role is required. - Excellent communication skills, both written and verbal. - Ability to work independently and in a team environment. - Proven track record of building and maintaining customer relationships. - Bachelor's degree in Business Administration, Marketing, or a related field is preferred.

Benefits: - Medical coverage - Relocation allowance - Parental leave

Working Environment: At Sime Darby Berhad, we strive for a harmonious workplace where collaboration and respect prevail. We believe in fostering a supportive and inclusive environment where all team members can thrive and succeed.

Equal Opportunity Statement: Sime Darby Berhad is an equal opportunity employer and is committed to ensuring that all employees and job applicants are treated fairly, without discrimination based on race, gender, age, religion, sexual orientation, or any other characteristic protected by law. We welcome and encourage diversity in our workplace.

Deadline to apply: 2024-05-18

Join our team and be a part of a dynamic and innovative company that values its employees and is dedicated to providing exceptional customer experiences online. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.