Online Customer Success Officer

Job Description: We are looking for a dedicated and resilient Online Customer Success Officer to join our team at Kuala Lumpur Kepong Berhad. As an Associate Level position, you will be responsible for ensuring the success and satisfaction of our online customers. You will work closely with our online customers to understand their needs, resolve any issues they may have, and provide them with top-notch customer service.

Responsibilities: - Build strong relationships with online customers to ensure their success and satisfaction - Respond to customer inquiries and issues in a timely and professional manner - Collaborate with cross-functional teams to address customer needs and provide solutions - Monitor customer feedback and satisfaction levels, identifying areas for improvement - Provide product demonstrations and training to customers as needed - Maintain accurate records of customer interactions and transactions - Stay up-to-date on industry trends and best practices in online customer service

Requirements: - 4 years of experience in online customer service or a related field - Excellent communication and interpersonal skills - Strong teamwork and collaboration abilities - Innovative mindset and problem-solving skills - Resilient and able to handle challenging situations with grace - Proven track record of providing exceptional customer service - Bachelor's degree in business, marketing, or a related field preferred

Benefits: - Parental leave - Gym membership - Paid overtime

Working Environment: At Kuala Lumpur Kepong Berhad, we are a company that transcends borders, promoting collaboration on a global scale. You will have the opportunity to work in a dynamic and diverse environment, where your contributions will be valued and recognized.

Equal Opportunity Statement: Kuala Lumpur Kepong Berhad is an equal opportunity employer and we welcome applications from all qualified individuals, regardless of race, gender, age, religion, or disability. We are committed to creating a diverse and inclusive workplace where everyone can thrive and succeed.

Deadline to apply: 2024-07-04

We look forward to receiving your application for the position of Online Customer Success Officer and welcoming you to our team at Kuala Lumpur Kepong Berhad.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.