Online Customer Success Specialist

Job Description:

We are looking for a dynamic Online Customer Success Specialist to join our team at Astro Malaysia Holdings Berhad in Malacca City, Melaka, MY. As an Associate Level position, this role requires a minimum of 2 years of experience in customer service or a related field. The ideal candidate will be confident, motivated, adaptable, and have strong presentation skills.

Responsibilities: - Build and maintain strong relationships with online customers through various communication channels - Provide excellent customer service by addressing customer inquiries, resolving issues, and ensuring customer satisfaction - Proactively identify opportunities to upsell and cross-sell products and services - Collaborate with internal teams to improve the overall customer experience - Analyze customer data and feedback to identify trends and opportunities for improvement - Assist with online marketing initiatives to drive customer engagement and retention - Monitor and track customer success metrics to measure performance and identify areas for improvement

Requirements: - 2 years of experience in customer service or a related field - Confident and motivated personality traits - Strong adaptability and presentation skills - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - Bachelor's degree in Business, Marketing, or related field preferred

Benefits: - Paid overtime - Vision insurance - Travel opportunities

Working Environment: At Astro Malaysia Holdings Berhad, we nurture an entrepreneurial atmosphere, even within an established organization. Our team members are encouraged to think outside the box, take initiative, and drive innovation in their respective roles. We provide a supportive and collaborative work environment where everyone has the opportunity to grow and succeed.

Equal Opportunity Statement: We are an equal opportunity employer and value diversity in our workforce. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to Apply: Please submit your application by May 1, 2024, to be considered for the Online Customer Success Specialist position at Astro Malaysia Holdings Berhad in Malacca City, Melaka, MY. We look forward to reviewing your application and potentially welcoming you to our team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.