Online Customer Success Specialist

Responsibilities: 1. Communicate with online customers via chat, email, and social media platforms to ensure a positive customer experience. 2. Address customer inquiries, complaints, and feedback in a timely and professional manner. 3. Provide product information, troubleshooting assistance, and guidance on using online services. 4. Collaborate with internal teams to resolve customer issues and escalate complex problems when necessary. 5. Conduct research to identify trends, patterns, and common customer issues to improve overall customer satisfaction. 6. Monitor online customer reviews and ratings, and take proactive measures to enhance customer satisfaction. 7. Analyze customer data to identify opportunities for improvement and implement strategies to enhance customer success. 8. Stay up to date on industry trends, competitor activities, and best practices in online customer service. 9. Assist with the development of online customer service policies and procedures. 10. Contribute to team meetings, training sessions, and ongoing professional development activities.

Requirements: 1. Bachelor's degree in Business, Marketing, Communications, or related field. 2. 1 year of experience in customer service or a related field. 3. Strong written and verbal communication skills. 4. Proficiency in using online chat platforms, email systems, and social media. 5. Ability to work independently and as part of a team. 6. Resilient attitude and ability to handle challenging situations with grace. 7. Strong research and analytical skills. 8. Ability to multitask and prioritize tasks effectively. 9. Knowledge of customer relationship management (CRM) systems is a plus. 10. Must be able to work part-time hours and flexible shifts as needed.

Equal Opportunity Statement: British American Tobacco Malaysia is an equal opportunity employer and welcomes all qualified candidates to apply for this position without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.

Deadline to apply: July 3, 2024

Benefits: 1. Company transportation provided for work-related travel 2. Travel & spending expenses covered for business trips 3. Free food provided during working hours

Working Environment: At British American Tobacco Malaysia, we believe in aligning our work with a greater purpose and contributing to a meaningful mission. As an Online Customer Success Specialist, you will play a key role in ensuring the satisfaction of our online customers and helping to build a positive brand reputation. Join our team and be a part of something bigger than yourself.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.