Online Customer Support Assistant

Job Description: MISC Berhad is seeking a confident and reliable Online Customer Support Assistant to join our dynamic team in Kuala Lumpur. As an Associate Level position, the successful candidate will have at least 4 years of experience in customer support roles. The Online Customer Support Assistant will be responsible for providing excellent customer service through various online platforms, assisting customers with inquiries, concerns, and troubleshooting technical issues. This part-time role offers remote work flexibility and the opportunity for professional development and training.

Responsibilities: 1. Responding to customer inquiries and resolving issues via email, live chat, and social media platforms. 2. Providing technical support and troubleshooting for online customers. 3. Collaborating with internal teams to address customer concerns and provide effective solutions. 4. Updating and maintaining customer databases with accurate and current information. 5. Monitoring online reviews and feedback to proactively address customer satisfaction. 6. Assisting with the development of online help resources and FAQs for customers.

Requirements: 1. Minimum of 4 years of experience in customer support roles. 2. Excellent written and verbal communication skills. 3. Strong problem-solving and analytical abilities. 4. Ability to work independently and as part of a team. 5. Proficiency in using online customer support platforms and tools. 6. Understanding of online customer behavior and preferences. 7. Confidence in handling challenging customer interactions. 8. Innovative mindset and willingness to adapt to new technologies and customer service approaches.

Benefits: 1. Training and professional development opportunities. 2. Free accommodation for remote work. 3. Remote work flexibility.

Working Environment: At MISC Berhad, we foster an environment where technology is harnessed to drive innovation and efficiency. Our team is highly collaborative and focused on delivering exceptional customer service. We value diversity and inclusion in our workplace, and we promote equal opportunities for all employees.

Deadline to Apply: Interested candidates should submit their applications by June 23, 2024.

Equal Opportunity Statement: MISC Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.