Online Customer Support Assistant

Job Description:

YTL Corporation Berhad is looking for a dedicated and adaptable Online Customer Support Assistant to join our team in George Town, Penang. This part-time entry-level position does not require any prior experience, making it perfect for recent graduates or individuals looking to gain experience in the customer support field.

Responsibilities: - Provide excellent customer support via online channels, including email, chat, and social media - Respond to customer inquiries and resolve issues in a timely and professional manner - Assist customers with product information, troubleshooting, and order processing - Conduct research to find solutions to customer problems - Collaborate with other team members to improve customer service processes and procedures - Monitor customer feedback and escalate any issues to the appropriate department - Maintain accurate records of customer interactions and transactions - Stay up-to-date on product knowledge and company policies

Requirements: - High school diploma or equivalent - Excellent communication skills, both written and verbal - Strong critical thinking and problem-solving abilities - Ability to work in a fast-paced environment and multitask effectively - Basic computer skills and familiarity with online customer support tools - A positive attitude and willingness to learn - Ability to work independently and as part of a team - Must be adaptable to changing priorities and tasks

Personality traits: Dedicated, adaptable Soft skills: Critical thinking, research

Benefits: - Paid sick leave - Travel opportunities - Company transportation

Working environment: At YTL Corporation Berhad, we provide an environment where technology is harnessed to drive innovation and efficiency. As an Online Customer Support Assistant, you will have the opportunity to work with cutting-edge technology and collaborate with a dynamic team of professionals.

Deadline to apply: July 5, 2024

Equal Opportunity Statement: YTL Corporation Berhad is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.