Online Customer Support Associate

Job Description:

As an Online Customer Support Associate at Sime Darby Berhad, you will play a crucial role in managing the online customer support for our products and services. Your primary responsibility will be to provide timely and efficient assistance to customers via online channels such as email, live chat, and social media.

Responsibilities: - Respond to customer inquiries and resolve issues in a prompt and professional manner - Provide product information and recommendations to customers - Process orders and handle returns or exchanges - Monitor online reviews and feedback and take appropriate actions to address any issues raised - Collaborate with internal teams to ensure quality customer service experience - Keep accurate records of customer interactions and transactions

Requirements: - Minimum 4 years of experience in customer support or a related field - Confident and driven personality with excellent communication skills - Strong analytical and problem-solving skills - Ability to think creatively and come up with innovative solutions - Familiarity with online customer support platforms and tools - Willingness to work in a fast-paced and dynamic environment

Benefits: - Life insurance - Paid overtime - Medical coverage

Working Environment: At Sime Darby Berhad, we promote equality and fairness for all employees. We believe in creating a supportive and inclusive work environment where everyone has the opportunity to succeed and grow.

Deadline to Apply: 2024-05-06

Equal Opportunity Statement: Sime Darby Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.