Online Customer Support Representative

Job Description:

Celcom Axiata Berhad is seeking a dedicated and hardworking Online Customer Support Representative to join our team in Malacca City, Melaka on a part-time basis. As an Entry Level position, no prior experience is required, making this a great opportunity for individuals looking to start their career in customer support.

Responsibilities: 1. Respond to customer inquiries and provide timely and accurate solutions via online platforms such as email, chat, and social media. 2. Handle customer complaints and resolve issues in a professional and empathetic manner. 3. Identify and escalate priority issues to the appropriate department. 4. Keep accurate records of customer interactions and transactions. 5. Maintain a high level of customer satisfaction through excellent customer service. 6. Update customers on product information and promotions.

Requirements: 1. Strong communication skills, both written and verbal. 2. Ability to work in a fast-paced environment and multitask effectively. 3. Excellent negotiation skills and ability to handle difficult customers with patience. 4. Strong time management skills and ability to prioritize tasks. 5. Must be hardworking, dedicated, and willing to learn. 6. Must be eligible to work in Malaysia.

Benefits: 1. Medical coverage for employees. 2. Life insurance benefits. 3. Travel and spending expenses for work-related trips.

Working Environment: At Celcom Axiata Berhad, we believe in aligning our work with a greater purpose, contributing to a meaningful mission. As an Online Customer Support Representative, you will be part of a team that is dedicated to providing exceptional customer service and making a positive impact on our customers' lives.

Deadline to apply: May 14, 2024

Equal Opportunity Statement: Celcom Axiata Berhad is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.