Online Customer Support Representative

As an Online Customer Support Representative at UMW Holdings Berhad, located in George Town, Penang - Malaysia, you will play a vital role in providing exceptional customer service and support to our online customers. This part-time Associate level position requires a minimum of 3 years of experience in a similar role.

Responsibilities: 1. Respond to customer inquiries and issues through various online platforms such as email, chat, and social media. 2. Provide product information, troubleshooting assistance, and resolve customer complaints in a timely and professional manner. 3. Collaborate with other departments to address customer concerns and provide feedback on product improvements. 4. Act as a brand ambassador by promoting our products and services and maintaining a positive company image. 5. Assist in processing online orders, returns, and exchanges. 6. Monitor online reviews and ratings, escalating any major concerns to the appropriate stakeholders. 7. Maintain accurate records of customer interactions and transactions.

Requirements: 1. Dedication to delivering exceptional customer service. 2. Energy and enthusiasm for interacting with customers online. 3. Strong project management skills to prioritize tasks effectively. 4. Critical thinking skills to analyze customer problems and find solutions. 5. Excellent written and verbal communication skills. 6. Ability to work well under pressure and adapt to changing situations. 7. Proficiency in using online customer support tools and platforms. 8. Experience in the automotive industry is a plus.

Benefits: 1. Company-provided transportation for part-time employees. 2. Visa sponsorship for qualified candidates. 3. Parental leave for eligible employees. 4. Supportive working environment that prioritizes personal and professional development.

Equal Opportunity Statement: UMW Holdings Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of the aforementioned factors. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: July 12, 2024

Join our team at UMW Holdings Berhad and be a part of a company that values its employees and strives for excellence in customer service. Apply now to be our Online Customer Support Representative!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.