Online Customer Support Specialist

Job Description:

AirAsia Group Berhad is seeking a Online Customer Support Specialist to join our team in George Town, Penang, MY. This part-time position at the Associate Level requires a minimum of 4 years of experience.

Responsibilities: - Responding to customer inquiries via email, chat, and social media in a timely and professional manner - Resolving customer issues and providing solutions to ensure a positive customer experience - Managing customer accounts, including processing orders and handling payment transactions - Collaborating with other departments to address customer concerns and improve overall customer satisfaction - Providing technical support for online platforms and troubleshooting any issues that may arise - Monitoring online reviews and feedback to identify areas for improvement - Maintaining accurate records of customer interactions and transactions

Requirements: - Independent and hardworking individual with excellent communication skills - Ability to effectively manage relationships with customers and adapt to changing customer needs - Proficiency in using online customer support tools and platforms - Strong problem-solving skills and attention to detail - Experience with people management and a willingness to learn and grow in a fast-paced environment

Benefits: - Parental leave for new parents - Travel and spending expenses for work-related trips - Paid Time Off (PTO) for vacations and personal time

Working Environment: At AirAsia Group Berhad, we thrive in a culture that embraces change and responds resiliently to challenges. Our team members are encouraged to take initiative, collaborate with others, and continuously improve our processes to better serve our customers.

Deadline to Apply: Interested applicants must submit their applications by June 12, 2024.

Equal Opportunity Statement: AirAsia Group Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. We are committed to creating a diverse and inclusive workplace where all individuals are respected and valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.