Online Live Chat Assistant

QSR Brands is seeking a dynamic and energetic individual to join our team as an Online Live Chat Assistant in Kuala Lumpur. As a part-time Associate level position, this role will require a minimum of 2 years of experience in customer service or a related field.

Responsibilities: - Engage with customers through live chat on our website to address inquiries, provide information, and resolve issues in a timely and professional manner - Assist customers with placing orders, processing payments, and navigating the online platform - Work closely with the customer service team to escalate any complex issues or feedback from customers - Monitor chat performance metrics and provide regular reports on key performance indicators - Collaborate with the marketing team to promote special promotions, new products, and company updates - Proactively identify opportunities for improvement in the online customer experience and suggest solutions to enhance user satisfaction

Requirements: - Strong problem-solving skills and the ability to think quickly on their feet - Excellent planning and organizational abilities to manage multiple chat conversations simultaneously - Experience working in a fast-paced customer service environment - Proficient computer skills and familiarity with online chat platforms - Ability to work independently and as part of a team to achieve common goals

Personality traits: energetic, driven Soft skills: problem-solving, planning

Benefits: - Parental leave - Gym membership - Medical coverage

Working environment: At QSR Brands, we strive to pursue excellence in every endeavor, setting a high standard for achievement. We foster a culture of collaboration, innovation, and continuous improvement to deliver the best possible experience for our customers.

Equal Opportunity Statement: QSR Brands is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace where all individuals are valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified candidates are encouraged to apply.

Deadline to apply: July 22, 2024

If you have the passion for customer service and enjoy engaging with customers in a digital environment, we encourage you to apply for the Online Live Chat Assistant position at QSR Brands in Kuala Lumpur. Join us in our mission to provide exceptional service and drive customer satisfaction.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.