Online Live Chat Officer

Job Description:

Astro Malaysia Holdings Berhad is seeking a dedicated and passionate Online Live Chat Officer to join our team in Kuala Lumpur. This part-time position is ideal for individuals who are looking to gain experience in the customer service industry and are enthusiastic about providing exceptional support to our customers.

Responsibilities: 1. Engage with customers through live chat to address inquiries, resolve issues, and provide information about products and services. 2. Ensure prompt and accurate responses to customer queries to enhance customer satisfaction. 3. Maintain a positive and professional demeanor while interacting with customers. 4. Collaborate with other team members to ensure seamless customer experience. 5. Utilize problem-solving skills to handle challenging situations effectively. 6. Document customer interactions and feedback for internal review and improvement. 7. Stay updated on product knowledge and company policies to provide accurate information to customers.

Requirements: 1. 1 year of experience in customer service or a related field. 2. Excellent communication skills, both written and verbal. 3. Ability to work well in a team environment and cooperate with colleagues. 4. Passion for delivering exceptional customer service. 5. Strong work ethic and a proactive attitude towards tasks. 6. Remote work flexibility. 7. Free accommodation for part-time employees. 8. Paid sick leave benefits.

Equal Opportunity Statement: Astro Malaysia Holdings Berhad is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you are a hardworking individual with a passion for customer service and are looking to join a dynamic team, we encourage you to apply for the Online Live Chat Officer position at Astro Malaysia Holdings Berhad. Don't miss this opportunity to excel in a fast-paced and rewarding working environment. Apply by the deadline on June 29, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.