Online Support Assistant

Job Description:

IOI Corporation Berhad is seeking a confident and dedicated Online Support Assistant to join our team in George Town, Penang. As an Associate Level position, the ideal candidate will have at least 4 years of experience in a similar role.

Responsibilities: 1. Provide online support to customers via email, chat, and social media channels. 2. Assist customers with product inquiries, order updates, and issue resolution. 3. Collaborate with the sales and marketing team to drive online sales and customer engagement. 4. Monitor online reviews and feedback to identify trends and areas for improvement. 5. Maintain a high level of emotional intelligence when dealing with challenging customer interactions. 6. Foster cooperation and teamwork within the support team to provide excellent customer service. 7. Keep abreast of industry trends and developments to continuously improve online support services. 8. Utilize online tools and platforms to streamline and optimize customer support processes.

Requirements: 1. At least 4 years of experience in a customer support or online support role. 2. Strong communication skills, both written and verbal. 3. Ability to work independently and as part of a team. 4. Confidence in handling challenging customer interactions. 5. Dedication to providing high-quality customer service. 6. Emotional intelligence to empathize with customers and understand their needs. 7. Cooperation and teamwork skills to work effectively with colleagues. 8. Ability to adapt to changing priorities and handle multiple tasks simultaneously.

Benefits: 1. Travel opportunities for training and conferences. 2. Paid overtime for any additional hours worked beyond regular schedule. 3. Joining bonus for successful candidates. 4. Empowering work environment that encourages employees to take ownership and make impactful decisions.

Equal Opportunity Statement: IOI Corporation Berhad is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-07-22

Join our team and be part of a dynamic and customer-focused organization where your skills and dedication make a difference in the online support experience for our customers. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.