Online Support Manager

Job Description:

YTL Corporation Berhad is seeking a talented and experienced Online Support Manager to join our team in Malacca City, Melaka, MY. As a part-time position at the Mid-to-Senior Level, the Online Support Manager will be responsible for managing and overseeing all aspects of our online support operations.

Responsibilities: 1. Develop and implement online support strategies to enhance customer satisfaction and drive business growth. 2. Manage a team of online support specialists, providing leadership, guidance, and training to ensure high-quality service delivery. 3. Monitor and analyze customer feedback and support metrics to identify areas for improvement and implement appropriate solutions. 4. Collaborate with cross-functional teams to integrate online support operations with other business functions. 5. Stay up-to-date on industry trends and best practices to continuously improve online support processes and procedures. 6. Handle escalated customer inquiries and complaints, providing timely and effective resolution. 7. Develop and maintain strong relationships with key stakeholders, both internally and externally.

Requirements: 1. Bachelor's degree in Business Administration or a related field. 2. Minimum of 7 years of experience in online support management or a related role. 3. Strong leadership skills with a proven track record of successfully managing teams. 4. Resilient and passionate individual with excellent communication and interpersonal skills. 5. Proficiency in strategic planning and time management. 6. Ability to multitask and prioritize effectively in a fast-paced environment. 7. Experience with CRM software and online support platforms. 8. Ability to work independently and as part of a team.

Benefits: 1. Remote work flexibility 2. Life insurance 3. Visa sponsorship

Working Environment: At YTL Corporation Berhad, we are dedicated to understanding and exceeding customer expectations. We value innovation, collaboration, and a commitment to excellence in everything we do.

Deadline to apply: 2024-07-03

Equal Opportunity Statement: YTL Corporation Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.