Online Support Manager

Job Description: Nestlé Malaysia is looking for a dedicated Online Support Manager to join our team in Kuala Lumpur. As a Mid-to-Senior Level position with at least 6 years of experience, the Online Support Manager will be responsible for overseeing and managing all aspects of our online customer support services.

Responsibilities: 1. Develop and implement strategies to improve online customer support services. 2. Manage a team of online support staff, providing guidance, training, and support as needed. 3. Monitor and analyze customer feedback and metrics to identify areas for improvement. 4. Collaborate with cross-functional teams to ensure seamless integration of online support services with other departments. 5. Develop and implement best practices for online support communication, ensuring consistency and quality. 6. Handle escalated customer issues and provide solutions in a timely and professional manner. 7. Stay up-to-date on industry trends and best practices in online customer support.

Requirements: 1. Bachelor's degree in Business, Marketing, or a related field. 2. Proven experience in a similar role, with at least 6 years of experience. 3. Strong leadership skills and the ability to manage a team effectively. 4. Excellent communication and interpersonal skills. 5. Proficiency in online customer support tools and platforms. 6. Driven and hardworking with a strong commitment to customer satisfaction. 7. Experience in people management and presentation skills. 8. Ability to work in a fast-paced environment and adapt to changing priorities.

Benefits: 1. Gym membership 2. Dental insurance 3. Paid Time Off (PTO)

Working Environment: At Nestlé Malaysia, we offer a dynamic workplace that values teamwork, fostering innovation, and shared success. Our team is dedicated to creating a positive and supportive work environment where employees can thrive and grow professionally.

Equal Opportunity Statement: Nestlé Malaysia is an equal opportunity employer and we are committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, disability, religion, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.