Online Support Officer

Job Description:

As an Online Support Officer at Hartalega Holdings Berhad, you will be responsible for providing excellent customer service and technical support to clients and customers through various online channels. This role requires a high level of dedication and confidence in assisting individuals with their inquiries and technical issues.

Responsibilities: - Respond to customer inquiries and provide technical support through email, chat, and social media platforms - Troubleshoot and resolve customer issues in a timely and efficient manner - Conduct online research to provide accurate and helpful information to customers - Collaborate with other departments to ensure a seamless and positive customer experience - Assist in the development and implementation of online support strategies to improve customer satisfaction - Keep detailed records of customer interactions and follow up as needed

Requirements: - Minimum of 2 years of experience in a customer service or technical support role - Strong interpersonal skills and the ability to communicate effectively with customers - Ability to work independently and prioritize tasks effectively - Proficiency in using online communication platforms and customer support tools - Dedication to providing excellent customer service and finding creative solutions to problems - Confidence in handling various customer inquiries and technical issues

Personality Traits: - Dedicated - Confident

Soft Skills: - Research - Creativity

Benefits: - Travel opportunities - Paid sick leave - Company equipment

Working Environment: At Hartalega Holdings Berhad, we recognize and reward employees based on performance and merit. We provide a supportive and collaborative work environment where employees can grow and succeed in their careers.

Equal Opportunity Statement: Hartalega Holdings Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment without regard to these factors.

Deadline to apply: 2024-05-04

Join our team as an Online Support Officer and make a difference in the lives of our customers!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.