Online Support Representative

Job Description: Telekom Malaysia Berhad is seeking a part-time Online Support Representative to join our team in Kuala Lumpur. As an entry-level position, this role is perfect for individuals with at least 1 year of experience and a passion for customer service and technology. The ideal candidate will be reliable, independent, and possess strong decision-making and persuasion skills.

Responsibilities: - Provide online support to customers via chat, email, and social media platforms - Assist customers with inquiries, troubleshooting, and technical issues related to our products and services - Resolve customer complaints and issues in a timely and professional manner - Collaborate with cross-functional teams to ensure customer satisfaction - Maintain accurate records of customer interactions and transactions - Continuously update knowledge of products, services, and industry trends - Follow company policies and procedures to ensure quality service delivery

Requirements: - 1 year of experience in a customer service or technical support role - Excellent communication skills, both written and verbal - Ability to work independently and prioritize tasks effectively - Strong decision-making and persuasion skills - Proficiency in MS Office and CRM software - High school diploma or equivalent required, Bachelor's degree preferred

Benefits: - Medical coverage - Training & professional development opportunities - Dental insurance - Competitive salary

Working Environment: At Telekom Malaysia Berhad, we encourage calculated risk-taking to drive innovation and progress. Our team members are empowered to think creatively and problem-solve to deliver excellent customer service. We foster a supportive and collaborative work environment where everyone's contributions are valued.

Equal Opportunity Statement: Telekom Malaysia Berhad is an equal opportunity employer and does not discriminate based on race, gender, age, religion, sexual orientation, or disability. We welcome and encourage individuals from all backgrounds to apply for this position.

Deadline to Apply: May 1, 2024

If you meet the requirements outlined above and are passionate about providing exceptional customer service in a fast-paced environment, we encourage you to apply for the Online Support Representative position at Telekom Malaysia Berhad. Join our team and be a part of our commitment to delivering innovative solutions to our valued customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.