Online Web Chat Assistant

IOI Corporation Berhad is seeking a dynamic and customer-focused individual to join our team as an Online Web Chat Assistant in Kuala Lumpur, Malaysia. This part-time, entry-level position is perfect for individuals looking to gain experience in a fast-paced and innovative industry.

Responsibilities: - Respond to customer inquiries via online chat in a timely and professional manner - Provide accurate information about products and services - Assist customers in navigating the company website and online platforms - Collaborate with other team members to ensure a seamless customer experience - Monitor customer feedback and make recommendations for improvements - Utilize analysis and strategic planning skills to identify trends and customer needs

Requirements: - No prior experience required, but a strong willingness to learn - Excellent communication skills and a customer-centric approach - Resilient and able to handle challenging situations with professionalism - Reliable and able to work independently and as part of a team - Must possess strong analysis and strategic planning skills - Must be able to work a flexible schedule, including evenings and weekends

Personality traits: - Resilient: Ability to handle challenging situations and difficult customers with grace and professionalism - Reliable: Consistently meet deadlines and deliver high-quality work

Soft skills: - Analysis: Ability to interpret data and make informed decisions based on trends and customer feedback - Strategic planning: Ability to develop long-term plans to achieve company goals and improve customer satisfaction

Benefits: - Travel and spending expenses covered - Free food provided during working hours - Life insurance coverage

Working environment: Join a team that leads the industry through cutting-edge ideas and solutions. Work in a collaborative and dynamic environment where your contributions are valued and recognized.

Deadline to apply: June 12, 2024

Equal opportunity statement: IOI Corporation Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.