Online Web Chat Associate

Job Description:

Sapura Energy Berhad is currently seeking an energetic and confident Online Web Chat Associate to join our team in George Town, Penang, MY. This part-time Associate Level position requires a minimum of 3 years of experience in a similar role. As an Online Web Chat Associate, you will be responsible for providing exceptional customer service through online chat support.

Responsibilities: - Engage with customers through online chat to provide support, answer questions, and resolve issues in a timely and professional manner - Utilize critical thinking and analysis skills to identify customer needs and provide innovative solutions - Collaborate with team members to ensure consistent and accurate information is being communicated to customers - Keep detailed records of customer interactions and follow up as needed - Stay up-to-date on product knowledge to provide accurate information to customers - Act as a brand ambassador for Sapura Energy Berhad by maintaining a positive and professional attitude at all times

Requirements: - 3+ years of experience in a customer service or online chat support role - Energetic and confident personality with excellent communication skills - Strong analytical skills and ability to think innovatively - Ability to work independently and as part of a team - Proficiency in using online chat platforms and other customer service tools - High school diploma or equivalent required, bachelor's degree preferred

Benefits: - Disability insurance - Training & professional development opportunities - Joining Bonus

Working Environment: At Sapura Energy Berhad, we provide an environment where technology is harnessed to drive innovation and efficiency. Our team is dedicated to creating a positive and collaborative work environment where employees can grow and thrive.

Deadline to apply: 2024-05-04

Equal Opportunity Statement: Sapura Energy Berhad is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.