Online Web Chat Representative

Job description:

MISC Berhad is seeking a motivated and reliable Online Web Chat Representative to join our team in Malacca City, Melaka. As an Associate Level position, the ideal candidate will have at least 4 years of experience in customer service or a related field.

Responsibilities: - Respond to customer inquiries and resolve issues through online web chat - Provide excellent customer service by addressing customer needs and concerns in a timely and professional manner - Utilize negotiation skills to find solutions that satisfy both the customer and the company - Demonstrate adaptability in handling various types of customer interactions - Maintain a positive attitude and focus on exceeding customer expectations - Communicate effectively with customers to build rapport and trust

Requirements: - 4 years of experience in customer service or a related field - Motivated and reliable individual who can work independently - Strong interpersonal skills and the ability to negotiate effectively - Adaptability to handle a variety of customer inquiries and issues - Experience in online customer service preferred

Personality traits: - Motivated - Reliable

Soft skills: - Adaptability - Negotiation

Benefits: - Retirement plan - Vision insurance - Paid sick leave

Working environment: At MISC Berhad, we focus on exceeding customer expectations and delivering delight. Our team is dedicated to providing top-notch customer service and creating positive experiences for all of our customers.

Deadline to apply: May 6, 2024

Equal opportunity statement: MISC Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, sexual orientation, national origin, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees can thrive.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.