Online Web Chat Representative

Job Description: We are seeking a dynamic and enthusiastic Online Web Chat Representative to join our team at Sunway Group in Johor Bahru, Johor, MY. As an Entry Level position, we welcome individuals with no prior experience who are looking to kickstart their career in customer service and communication.

Responsibilities: 1. Engage with customers through online web chat to provide assistance, answer queries, and resolve issues in a timely and professional manner. 2. Utilize problem-solving skills to address customer concerns and find suitable solutions to ensure customer satisfaction. 3. Present information clearly and effectively to customers, ensuring a positive and informative experience. 4. Maintain accurate records of customer interactions and transactions for future reference and analysis. 5. Collaborate with team members to continuously improve customer service processes and procedures.

Requirements: 1. Adaptable and reliable individual who can thrive in a fast-paced and ever-changing environment. 2. Strong presentation skills to communicate effectively with customers and colleagues. 3. Excellent problem-solving abilities to address customer issues promptly and efficiently. 4. Must have a high school diploma or equivalent. 5. Ability to work part-time hours, including evenings and weekends as needed. 6. Basic computer skills and familiarity with online chat platforms are preferred but not required.

Benefits: 1. Dental insurance coverage for all employees. 2. Opportunities for travel and professional development. 3. Paid sick leave to ensure employees can take care of their health and well-being.

Working Environment: At Sunway Group, we foster a culture of ongoing learning and development to support personal and professional growth. We believe in providing opportunities for our employees to learn and grow in a supportive and encouraging environment.

Deadline to Apply: June 1, 2024

Equal Opportunity Statement: Sunway Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from individuals of all backgrounds and experiences.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.