Online Web Chat Specialist

Job Description:

Digi.Com Berhad is seeking an Online Web Chat Specialist to join our team in Malacca City, Melaka. As an Associate Level position, the ideal candidate will have at least 3 years of experience in a customer service or online chat support role. We are looking for individuals who are independent, dedicated, and possess strong research and decision-making skills.

Responsibilities: - Provide real-time online chat support to customers, assisting with inquiries, troubleshooting issues, and providing product information - Collaborate with other team members to effectively resolve customer concerns and provide excellent service - Utilize company resources and knowledge base to quickly and accurately address customer inquiries - Maintain a positive and professional attitude while interacting with customers in a virtual environment - Meet and exceed performance metrics related to response times, customer satisfaction, and issue resolution - Continuously improve knowledge of products and services offered by the company to better assist customers

Requirements: - Minimum of 3 years of experience in a customer service or online chat support role - Strong communication skills, both written and verbal - Ability to multitask and prioritize in a fast-paced environment - Proficient in using computer systems and online chat platforms - Independent worker who can make quick and effective decisions - Must be dedicated to providing excellent customer service at all times

Benefits: - Free food provided during work hours - Paid overtime opportunities - Parental leave for eligible employees

Working Environment: At Digi.Com Berhad, we provide an environment where technology is harnessed to drive innovation and efficiency. Our team is dedicated to using cutting-edge tools and resources to deliver exceptional service to our customers.

Equal Opportunity Statement: Digi.Com Berhad is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, religion, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.