Support Assistant - Work from home

Job Description:

Astro Malaysia Holdings Berhad is seeking a passionate and confident Support Assistant to work from home and join our team in George Town, Penang, MY. As a part-time Associate Level position, the ideal candidate will have at least 4 years of experience in a similar role.

Responsibilities: 1. Provide remote support to customers via phone, email, and chat. 2. Assist customers with troubleshooting technical issues related to our products and services. 3. Escalate complex issues to the appropriate team for resolution. 4. Collaborate with other team members to ensure a seamless customer experience. 5. Maintain a high level of professionalism and empathy in all customer interactions. 6. Keep accurate records of customer interactions and transactions. 7. Contribute to the continuous improvement of our support processes.

Requirements: 1. 4 years of experience in a customer support role. 2. Strong communication skills and emotional intelligence. 3. Ability to work effectively in a virtual team environment. 4. Proficiency in using customer support software and tools. 5. Detail-oriented with excellent organizational skills. 6. Passion for providing exceptional customer service. 7. Confidence to handle challenging situations with grace.

Personality Traits: - Passionate - Confident

Soft Skills: - Teamwork - Emotional Intelligence

Benefits: - Free food - Company transportation - Parental leave

Working Environment: At Astro Malaysia Holdings Berhad, we strive to inject a sense of joy and vibrancy into our work environment. We believe in fostering a positive and inclusive culture where all employees feel valued and respected.

Equal Opportunity Statement: Astro Malaysia Holdings Berhad is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We celebrate diversity and are dedicated to creating an inclusive work environment for all employees.

Deadline to apply: March 31, 2024

If you meet the requirements and are excited about the opportunity to work from home as a Support Assistant with Astro Malaysia Holdings Berhad, we encourage you to apply before the deadline. We look forward to reviewing your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.