Support Manager

UEM Sunrise Berhad is currently seeking a part-time Support Manager to join our team in Kuala Lumpur, MY. As a Support Manager, you will be responsible for overseeing the support team, ensuring smooth operations, and providing exceptional customer service to clients and partners.

Responsibilities: - Manage and lead the support team, including hiring, training, and performance evaluations - Develop and implement strategies to improve customer satisfaction and retention - Collaborate with other departments to streamline processes and improve efficiency - Handle escalated customer inquiries and provide solutions in a timely manner - Conduct research to stay up-to-date on industry trends and best practices - Monitor and report on key performance metrics to senior management - Build strong relationships with colleagues, clients, and partners - Coordinate with IT department to implement and maintain support systems

Requirements: - 8 years of experience in a support or customer service role - Confident and motivated with strong communication skills - Proven track record of people management and leadership - Ability to conduct research and analyze data effectively - Bachelor's degree in Business Administration or a related field is preferred

Personality traits: confident, motivated Soft skills: people management, research

We offer benefits such as parental leave, joining bonus, and gym membership. We provide a supportive working environment where you can build strong relationships with colleagues, clients, and partners.

Equal opportunity statement: UEM Sunrise Berhad is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, gender, sexual orientation, age, or disability. All qualified candidates are encouraged to apply.

Deadline to apply: 2024-05-06

If you meet the requirements and are interested in joining our team as a Support Manager, please submit your resume and cover letter. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.