Remote Support Officer

Job description:

Sunway Construction Group Berhad is seeking a Remote Support Officer to join our team in George Town, Penang, on a part-time basis. As an entry-level position, no prior experience is required, but we are looking for confident and motivated individuals who possess strong adaptability and analysis skills.

Responsibilities: - Provide remote technical support to clients and customers - Troubleshoot and resolve technical issues via phone, email, or chat - Document support interactions and solutions in a detailed manner - Collaborate with internal teams to escalate and resolve complex issues

Requirements: - 1 year of experience in a customer service or technical support role preferred - Strong communication skills and ability to work well in a fast-paced environment - Confidence in troubleshooting technical issues and providing solutions - Motivated to learn and grow in a remote support role - Adaptability to handle various types of technical issues and customer inquiries - Analytical skills to identify root causes and implement effective solutions

Benefits: - Retirement plan - Paid Time Off (PTO) - Dental insurance

Working environment: At Sunway Construction Group Berhad, we embrace diversity and strive to create an inclusive culture that values and respects all perspectives. We believe in providing equal opportunities for all employees to grow and succeed in their careers.

Deadline to apply: 2024-06-12

Equal opportunity statement: Sunway Construction Group Berhad is an equal opportunity employer and does not discriminate on the basis of race, gender, religion, sexual orientation, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.