Support Officer

Job Description:

We are looking for a motivated and resourceful Support Officer to join our team at Dialog Group Berhad in George Town, Penang. As an Associate Level Support Officer, you will be responsible for providing excellent customer service and technical support to our clients. You will also be expected to assist with various administrative tasks to ensure the smooth operation of our daily activities.

Responsibilities: 1. Responding to customer inquiries and technical issues via phone, email, or chat. 2. Providing troubleshooting and problem-solving assistance to clients. 3. Logging and documenting customer interactions and resolutions in our system. 4. Assisting with technical implementation and onboarding of new clients. 5. Collaborating with other departments to address customer needs and concerns. 6. Performing administrative tasks such as data entry, filing, and record-keeping. 7. Maintaining a high level of professionalism and customer service at all times.

Requirements: 1. Minimum of 4 years of experience in a customer service or technical support role. 2. Excellent written and verbal communication skills. 3. Strong adaptability and critical thinking skills. 4. Ability to work independently and as part of a team. 5. Proficiency in Microsoft Office and other relevant software. 6. Experience with CRM software is a plus. 7. High school diploma or equivalent required.

Benefits: 1. Vision insurance coverage. 2. Company-provided equipment for remote work. 3. Joining bonus for new employees.

Working Environment: At Dialog Group Berhad, we foster an environment where technology is harnessed to drive innovation and efficiency. Our team is dedicated to delivering high-quality services to our clients while promoting a supportive and collaborative work environment.

Equal Opportunity Statement: Dialog Group Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We value diversity and inclusion in our workplace and encourage all qualified individuals to apply for this position.

Deadline to Apply: July 12, 2024

If you meet the requirements and are excited about the opportunity to join our team as a Support Officer, please submit your application before the deadline. We look forward to reviewing your qualifications and considering you for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.