Remote Support Specialist

Job Description:

As a Remote Support Specialist at Celcom Axiata Berhad, you will play a crucial role in providing technical support to our customers from the comfort of your own home. You will be responsible for assisting customers with troubleshooting, resolving technical issues, and providing excellent customer service. This part-time position is perfect for someone who is confident, motivated, adaptable, and creative.

Responsibilities: - Provide remote technical support to customers via phone, email, or chat - Troubleshoot and resolve technical issues with products or services - Educate customers on how to use products or services effectively - Document and track customer issues and resolutions - Collaborate with cross-functional teams to escalate and resolve complex issues - Stay up-to-date on product knowledge and industry trends - Provide feedback to improve processes and customer satisfaction

Requirements: - 3 years of experience in a technical support role - Confident and motivated attitude - Strong problem-solving skills and adaptability - Excellent communication and customer service skills - Ability to work remotely and independently - Creativity in finding solutions to technical issues - High school diploma or equivalent

Benefits: - Paid overtime for additional hours worked - Vision insurance for eye care needs - Remote work flexibility for a better work-life balance

Working Environment: Join Celcom Axiata Berhad and be part of a company that pioneers change and sets industry benchmarks. As a Remote Support Specialist, you will have the opportunity to work with a dynamic team and make a meaningful impact on our customers' experience.

Equal Opportunity Statement: Celcom Axiata Berhad is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.