Web Chat Assistant

Job Description:

Sime Darby Berhad is seeking a dedicated and confident individual to join our team as a part-time Web Chat Assistant in Malacca City, Melaka, MY. As an entry-level position, no prior experience is required, making this an ideal opportunity for those looking to kickstart their career in the tech industry.

Responsibilities: 1. Respond to customer inquiries and provide assistance through web chat in a timely and professional manner. 2. Utilize critical thinking and analysis skills to address customer concerns and provide solutions. 3. Work collaboratively with team members to ensure efficient handling of customer queries. 4. Maintain accurate records of interactions with customers for future reference. 5. Stay updated on products, services, and company policies to provide accurate information to customers. 6. Assist in the improvement of web chat processes and procedures to enhance customer satisfaction. 7. Adhere to company guidelines and standards to uphold the reputation of Sime Darby Berhad.

Requirements: 1. Strong dedication to providing excellent customer service. 2. Confidence in communicating with customers via web chat. 3. Ability to think critically and analyze information to resolve issues effectively. 4. Excellent written communication skills. 5. Ability to work well in a team setting. 6. Basic computer skills and familiarity with web chat platforms. 7. High school diploma or equivalent.

Personality Traits: - Dedicated - Confident

Soft Skills: - Critical thinking - Analysis

Benefits: - Travel opportunities - Vision insurance - Gym membership

Working Environment: At Sime Darby Berhad, you will thrive in a high-energy workplace focused on delivering impactful results. You will have the opportunity to interact with a diverse team and gain valuable experience in the tech industry.

Equal Opportunity Statement: Sime Darby Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.