Remote Web Chat Assistant

Job Description:

UMW Holdings Berhad is seeking a Remote Web Chat Assistant to join our team in Malacca City, Melaka, MY. This is a part-time position at the entry-level with the requirement of at least 1 year of experience.

Responsibilities: 1. Respond to customer inquiries and provide assistance via web chat in a timely and professional manner. 2. Resolve customer issues and provide solutions in a courteous and efficient manner. 3. Communicate with customers to gather information and address their needs effectively. 4. Collaborate with team members to ensure seamless communication and service delivery. 5. Maintain a high level of customer satisfaction and uphold company values at all times. 6. Use project management skills to prioritize tasks and meet deadlines effectively. 7. Provide feedback to management on customer trends, issues, and suggestions for improvement.

Requirements: 1. Reliable and passionate individual with a strong commitment to customer service excellence. 2. Excellent communication skills and ability to work well in a team environment. 3. Experience in project management and cooperation is a plus. 4. Proficiency in web chat platforms and customer service tools. 5. High school diploma or equivalent. 6. Fluent in written and spoken English.

Benefits: 1. Free accommodation for remote work. 2. Life insurance coverage. 3. Employee discounts on company products and services.

Working Environment: At UMW Holdings Berhad, we believe in aligning work with a greater purpose and contributing to a meaningful mission. Our team members are dedicated to making a positive impact on our customers and communities.

Deadline to Apply: The deadline to apply for the Remote Web Chat Assistant position is June 3, 2024.

Equal Opportunity Statement: UMW Holdings Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, veteran status, disability, or any other legally protected status. We are committed to building a diverse and inclusive workforce where all individuals are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.