Web Chat Assistant

Job Description:

We are looking for a detail-oriented and dedicated Web Chat Assistant to join our team at MYEG Services Berhad in Malacca City, Melaka, MY. As a Web Chat Assistant, you will be responsible for providing excellent customer service and support through our online chat platform.

Responsibilities: 1. Responding to customer inquiries and resolving issues in a timely and professional manner via web chat. 2. Providing accurate information about products and services to customers. 3. Troubleshooting technical issues and providing solutions to customers. 4. Monitor chat conversations to identify potential issues and escalate to the appropriate department. 5. Maintaining a high level of customer satisfaction by meeting and exceeding service expectations. 6. Collaborating with other team members to improve processes and procedures. 7. Keeping accurate records of customer interactions and transactions.

Requirements: 1. Minimum of 4 years of experience in customer service or a related field. 2. Strong problem-solving skills and the ability to think analytically. 3. Excellent communication skills, both written and verbal. 4. Ability to multitask and prioritize tasks effectively. 5. Experience with web chat platforms and customer service software is a plus. 6. Dedicated and passionate about providing exceptional customer service. 7. Ability to work well in a fast-paced environment.

Personality traits: - Dedicated - Passionate

Soft skills: - Problem-solving - Analysis

Benefits: - Training & professional development opportunities - Travel & spending expenses reimbursement - Parental leave benefits - Promote work-life balance and employee well-being in the working environment

Deadline to apply: June 10, 2024

Equal Opportunity Statement: MYEG Services Berhad is an equal opportunity employer and we welcome all qualified candidates to apply for this position. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.