Web Chat Assistant - Work from home

Job Description:

We are seeking a Web Chat Assistant to join our team at Nestlé Malaysia. This is a part-time, work from home position based in Malacca City, Melaka, MY. The ideal candidate will have at least 4 years of experience in a customer service or sales role, with a proven track record of success.

Responsibilities: - Respond to customer inquiries and provide information about Nestlé products via web chat - Assist customers with placing orders, tracking shipments, and resolving any issues or complaints - Upsell and cross-sell products to increase sales revenue - Maintain a high level of customer service and professionalism at all times - Collaborate with team members to ensure customer satisfaction and achieve sales targets - Keep accurate records of customer interactions and transactions

Requirements: - Reliable and resourceful individual with excellent communication skills - Strong presentation and persuasion skills - Ability to work independently and manage time effectively - Knowledge of Nestlé products and the food industry is a plus - Proficiency in Microsoft Office and web chat platforms - High school diploma or equivalent required

Benefits: - Free food provided by Nestlé Malaysia - Profit sharing opportunities - Paid Time Off (PTO) for part-time employees - Equal opportunity employer promoting equality and fairness for all employees

Deadline to apply: 2024-05-06

Equal Opportunity Statement: Nestlé Malaysia is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Nestlé Malaysia complies with applicable local laws governing nondiscrimination in employment in every location in which the company has operations. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.