Web Chat Associate

Job Description: Astro Malaysia Holdings Berhad is seeking a highly motivated and hardworking individual to join our team as a Web Chat Associate in Johor Bahru, Johor. This part-time entry-level position requires at least 1 year of experience in a customer service or related role.

Responsibilities: - Respond to customer inquiries and provide support via web chat - Resolve customer issues in a timely and professional manner - Assist customers with product information, troubleshooting, and account inquiries - Utilize analytical and critical thinking skills to assess and address customer needs - Maintain accurate records of customer interactions and transactions - Collaborate with team members to improve customer service processes and procedures - Adhere to company policies and guidelines for customer interactions

Requirements: - Excellent communication skills, both written and verbal - Strong problem-solving abilities and attention to detail - Ability to multitask and prioritize tasks effectively - Proficient with computer systems and web-based applications - Demonstrated experience in customer service or related field - Motivated and hardworking with a positive attitude - Analytical and critical thinking skills

Benefits: - Vision insurance - Free accommodation - Paid Time Off (PTO)

Working Environment: At Astro Malaysia Holdings Berhad, we strive to promote work-life balance and employee well-being. Our team-oriented environment encourages collaboration and professional growth.

Deadline to Apply: June 1, 2024

Equal Opportunity Statement: Astro Malaysia Holdings Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.