Web Chat Associate

Job Description:

IOI Corporation Berhad is seeking a motivated and customer-oriented individual to join our team as a Web Chat Associate in George Town, Penang. As a part-time entry-level position, this role is perfect for individuals looking to gain experience in a dynamic and fast-paced environment.

Responsibilities: 1. Provide high-quality customer service through web chat, assisting customers with inquiries, troubleshooting issues, and providing product information. 2. Respond to customer queries in a timely and professional manner, ensuring customer satisfaction. 3. Utilize resources effectively to resolve customer issues and provide accurate information. 4. Collaborate with other team members to ensure seamless customer service delivery. 5. Maintain a positive and empathetic attitude towards customers, demonstrating resilience and adaptability in handling challenging situations.

Requirements: 1. At least 1 year of experience in customer service or a related field. 2. Excellent interpersonal and communication skills. 3. Strong people management skills and the ability to work effectively in a team. 4. Ability to adapt to a fast-paced and changing work environment. 5. Resourceful problem-solving skills and a customer-focused mindset. 6. Resilient and able to handle difficult situations with professionalism. 7. Remote work flexibility and availability during scheduled shifts. 8. Comfortable using technology and web chat platforms. 9. High school diploma or equivalent required.

Benefits: 1. Remote work flexibility, allowing you to work from the comfort of your own home. 2. Training and professional development opportunities to enhance your skills and advance your career. 3. Company-provided equipment to support your work needs. 4. Opportunity to build strong connections with colleagues and be part of a supportive work environment that feels like an extended family.

Equal Opportunity Statement: IOI Corporation Berhad is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from individuals of all backgrounds and strive to provide a supportive and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.