Web Chat Associate

IOI Corporation Berhad is seeking a Web Chat Associate to join our team in Malacca City, Melaka, MY. This part-time entry-level position requires at least 1 year of experience, a driven and energetic personality, as well as strong people management and project management skills.

Responsibilities: 1. Respond to customer inquiries and provide assistance through web chat in a timely and professional manner. 2. Handle customer complaints, provide appropriate solutions, and ensure customer satisfaction. 3. Collaborate with internal teams to resolve customer issues and improve overall customer experience. 4. Maintain accurate and detailed records of customer interactions and transactions. 5. Stay up-to-date on product knowledge and company policies to effectively assist customers. 6. Identify opportunities for process improvement and contribute to the development of best practices.

Requirements: 1. 1 year of experience in customer service or a related field. 2. Excellent communication skills, both written and verbal. 3. Ability to multitask and prioritize tasks effectively. 4. Strong problem-solving skills and attention to detail. 5. Proficiency in Microsoft Office and web chat software. 6. Experience working in a fast-paced environment.

Benefits: 1. Company-provided equipment for work. 2. Life insurance coverage. 3. Joining bonus for new hires.

Working Environment: At IOI Corporation Berhad, we strive for excellence and uphold high standards in all endeavors. Our team values collaboration, innovation, and continuous improvement.

Deadline to apply: June 26, 2024

Equal Opportunity Statement: IOI Corporation Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.