Web Chat Associate - Work from home

Job Description:

British American Tobacco Malaysia is looking for a talented individual to join our team as a Web Chat Associate in a work-from-home position. As a Web Chat Associate, you will be responsible for providing exceptional customer service through online chat platforms. This is a part-time, entry-level position with the opportunity for growth within the company.

Responsibilities: 1. Respond to customer inquiries and concerns through web chat in a professional and timely manner. 2. Provide accurate information about products, promotions, and services. 3. Assist customers with order processing, product returns, and other related issues. 4. Keep detailed records of customer interactions and transactions. 5. Collaborate with team members to ensure a seamless customer service experience. 6. Stay up-to-date on product knowledge and company policies.

Requirements: 1. 1 year of customer service experience. 2. Energetic and driven personality traits. 3. Strong project management skills. 4. Emotional intelligence for handling customer interactions effectively. 5. Excellent written communication skills. 6. Ability to work independently and meet deadlines. 7. High-speed internet connection and a quiet workspace at home.

Benefits: 1. Profit-sharing opportunities. 2. Free food provided during work hours. 3. Vision insurance coverage.

Working Environment: At British American Tobacco Malaysia, we strive to create an environment that sparks creativity and motivates our employees to achieve greatness. We believe in fostering a positive work culture that encourages growth and innovation.

Deadline to Apply: Please submit your application by May 8, 2024.

Equal Opportunity Statement: British American Tobacco Malaysia is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.