Web Chat Manager

Job description:

We are looking for a motivated and reliable Web Chat Manager to join our team at British American Tobacco Malaysia in Kuala Lumpur. As the Web Chat Manager, you will be responsible for managing our online chat platform and ensuring a positive experience for our customers.

Responsibilities: 1. Manage and oversee the daily operations of the web chat platform, including monitoring chat interactions and ensuring timely responses. 2. Develop and implement chat strategies to increase customer engagement and drive sales. 3. Train and supervise a team of chat agents, providing guidance and support as needed. 4. Analyze chat data and metrics to identify trends and make recommendations for improvement. 5. Collaborate with other departments, such as Customer Service and Marketing, to align chat activities with overall business goals. 6. Stay up-to-date on industry trends and best practices to continually improve the web chat experience. 7. Uphold the highest standards of ethical conduct and integrity in all interactions with customers and colleagues.

Requirements: 1. 5 years of experience in a similar role, preferably in a customer service or e-commerce environment. 2. Strong attention to detail and critical thinking skills. 3. Excellent communication and interpersonal skills. 4. Ability to work effectively in a fast-paced environment and adapt to changing priorities. 5. Proficiency in using chat platforms and customer service software. 6. Bachelor's degree in Marketing, Communication, or a related field.

Personality traits: - Motivated - Reliable

Soft skills: - Attention to detail - Critical thinking

Benefits: - Company equipment - Medical coverage - Relocation allowance

Equal opportunity statement: British American Tobacco Malaysia is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any of these protected factors.

If you meet the requirements and are excited about the opportunity to join our team as a Web Chat Manager, please apply by the deadline of June 10, 2024. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.