Web Chat Manager - Work from home

Job Description:

We are looking for a reliable and resourceful Web Chat Manager to work from home for IJM Corporation Berhad. As a part-time position with a mid-to-senior level of seniority, the Web Chat Manager will be responsible for managing and overseeing all web chat communications for the company.

Responsibilities: 1. Manage and supervise a team of web chat agents to ensure excellent customer service and satisfaction. 2. Monitor web chat conversations to provide guidance and assistance where needed. 3. Develop and implement strategies to improve the efficiency and effectiveness of the web chat system. 4. Coordinate with other departments to ensure a seamless and consistent customer experience across all platforms. 5. Analyze data and metrics to identify trends and make recommendations for improvement. 6. Stay updated on industry trends and best practices to continuously improve the web chat function.

Requirements: 1. Minimum of 6 years of experience in web chat management or a related field. 2. Strong communication and leadership skills. 3. Excellent teamwork and time management abilities. 4. Highly organized and detail-oriented. 5. Ability to work independently and proactively. 6. Knowledge of web chat software and systems. 7. Bachelor's degree in a relevant field (preferred).

Personality traits: reliable, resourceful Soft skills: teamwork, time management

Benefits: - Medical coverage - Vision insurance - Life insurance

Working environment: At IJM Corporation Berhad, we prioritize building strong connections and treating colleagues like an extended family. We believe in creating a supportive and inclusive work environment where everyone can thrive and succeed.

Equal opportunity statement: We are an equal opportunity employer and value diversity in our workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.