Web Chat Officer

Job Description:

Astro Malaysia Holdings Berhad is looking for a hardworking and resilient individual to join our team as a part-time Web Chat Officer in Johor Bahru, Johor, MY. This entry-level position is perfect for someone who is looking to gain experience in the customer service industry.

Responsibilities: - Respond to customer inquiries and provide support through web chat - Resolve customer issues and complaints with empathy and professionalism - Utilize problem-solving skills to find solutions to customer concerns - Ensure accurate and timely responses to all customer messages - Adhere to company policies and procedures while interacting with customers - Collaborate with team members to provide excellent customer service - Maintain a positive attitude and promote a customer-focused culture

Requirements: - Strong communication skills - Ability to work under pressure and handle multiple tasks simultaneously - Excellent problem-solving abilities - High school diploma or equivalent - Proficiency in Microsoft Office and web chat platforms - Ability to work effectively in a team environment - Prior customer service experience is a plus, but not required - Must be available to work flexible hours, including evenings and weekends

Benefits: - Paid overtime - Gym membership - Medical coverage - Opportunities for growth and advancement within the company

Working Environment: At Astro Malaysia Holdings Berhad, we prioritize understanding and empathy in all interactions. We believe in fostering a positive and inclusive work environment where every team member feels valued and respected.

Deadline to Apply: Interested candidates must submit their applications by June 3, 2024.

Equal Opportunity Statement: Astro Malaysia Holdings Berhad is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, sexual orientation, or disability. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.