Web Chat Officer

Job Description:

We are looking for a reliable and driven Web Chat Officer to join our team at IJM Corporation Berhad in Kuala Lumpur. As an Entry Level position, no prior experience is required, making this an excellent opportunity for those looking to kickstart their career in the tech industry.

Responsibilities: 1. Respond to customer inquiries and provide support through web chat platforms. 2. Assist in troubleshooting technical issues and escalating complex problems to the appropriate department. 3. Utilize analytical skills to identify trends in customer inquiries and provide feedback to improve customer experience. 4. Demonstrate emotional intelligence when interacting with customers to ensure a positive and satisfactory experience. 5. Collaborate with team members to streamline processes and improve efficiency in the web chat support system. 6. Stay up-to-date on company products and services to provide accurate information to customers. 7. Adhere to company policies and procedures regarding data security and customer confidentiality.

Requirements: 1. Must possess reliable and punctual work ethic. 2. Strong drive to succeed and excel in a fast-paced environment. 3. Excellent analytical skills for problem-solving and trend identification. 4. Demonstrated emotional intelligence in customer interaction. 5. Ability to work well within a team and communicate effectively. 6. Basic computer skills and familiarity with web chat platforms.

Personality Traits: Reliable, Driven Soft Skills: Analysis, Emotional Intelligence

Benefits: - Company transportation - Free food - Parental leave

Working Environment: At IJM Corporation Berhad, we embrace a culture that challenges norms and encourages bold thinking. You will have the opportunity to work in a dynamic and innovative environment that fosters growth and creativity.

Deadline to apply: June 1, 2024

Equal Opportunity Statement: IJM Corporation Berhad is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.