Web Chat Officer

Job Description:

As a Web Chat Officer at Genting Group, your main responsibility will be to assist customers in navigating the company's website and provide real-time support through the chat function. You will be expected to answer customer inquiries, troubleshoot technical issues, and provide general information about the company's products and services. Additionally, you will be responsible for escalating more complex issues to the appropriate department and following up with customers to ensure their satisfaction.

Requirements: - Must be reliable and hardworking - Strong problem-solving skills - Effective people management skills - Excellent communication skills - Previous customer service experience is a plus

Responsibilities: - Respond to customer inquiries and provide assistance via the web chat function - Troubleshoot technical issues and escalate as needed - Provide information about the company's products and services - Follow up with customers to ensure their satisfaction - Collaborate with other departments to resolve customer issues

Benefits: - Parental leave - Company transportation - Training & professional development opportunities

Working Environment: At Genting Group, we value innovation and efficiency. You will be working in an environment where technology is harnessed to drive business growth and provide exceptional customer service.

Equal Opportunity Statement: Genting Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: June 10, 2024

If you meet the requirements and are interested in joining our team as a Web Chat Officer, please submit your application by the deadline. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.