Web Chat Officer

Job description:

As a Web Chat Officer at Hilton in George Town, Penang, Malaysia, you will be responsible for providing exceptional customer service to guests through online chat conversations. This part-time entry-level position requires individuals who are adaptable, resilient, and possess strong planning and people management skills.

Responsibilities: 1. Respond to customer inquiries and provide support via online chat. 2. Assist guests with booking reservations, managing existing bookings, and resolving any issues that may arise. 3. Provide accurate and timely information regarding hotel amenities, policies, and local attractions. 4. Utilize multiple systems and databases to access and input guest information. 5. Maintain a high level of professionalism and customer service while handling all interactions. 6. Collaborate with other team members to ensure a seamless guest experience. 7. Meet performance metrics and quality standards set by the company.

Requirements: 1. No prior experience required, but customer service experience is a plus. 2. Strong communication skills, both written and verbal. 3. Ability to multitask and prioritize responsibilities. 4. Proficiency in typing and navigating computer systems. 5. Must be adaptable and able to thrive in a fast-paced environment. 6. Resilient and able to handle challenging situations with professionalism. 7. Experience with customer relationship management systems is a bonus. 8. Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Benefits: 1. Retirement plan options for eligible employees. 2. Dental insurance coverage for all employees. 3. Relocation allowance for qualified candidates.

Working environment: At Hilton, we prioritize quality in all aspects of our work, products, and services. We strive to create a positive and inclusive work environment where employees can grow and succeed. Our team is committed to providing exceptional service to our guests and each other.

Deadline to apply: June 10, 2024

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.