Remote Web Chat Officer

Job Description:

Sunway Construction Group Berhad is seeking a Remote Web Chat Officer to join our dynamic team in Johor Bahru, Johor, MY. As a part-time position at the entry level, the Remote Web Chat Officer will be responsible for engaging with customers through our website's chat feature to provide support, answer questions, and promote our products and services.

Responsibilities: - Engage with customers via web chat to address inquiries, provide assistance, and offer solutions - Maintain a high level of customer service while representing the company in a positive light - Collaborate with other team members to escalate issues and resolve customer concerns in a timely manner - Monitor and respond to incoming chat messages promptly and efficiently - Use project management skills to prioritize tasks and manage multiple chat conversations simultaneously - Demonstrate leadership by taking initiative to address customer needs and ensure customer satisfaction - Adapt to different customer personalities and communication styles to provide personalized service

Requirements: - 1 year of experience in a customer service or sales role - Excellent written and verbal communication skills - Dedication to providing outstanding customer service - Ability to adapt to changing circumstances and work in a fast-paced environment - Strong project management skills and ability to prioritize tasks effectively - Leadership qualities to take charge of customer interactions and provide guidance when needed

Benefits: - Life insurance coverage - Relocation allowance for eligible candidates - Remote work flexibility for a better work-life balance

Working Environment: At Sunway Construction Group Berhad, we encourage a culture of ongoing learning and development for personal and professional growth. Our team members have access to training and development opportunities to enhance their skills and advance their careers.

Deadline to Apply: The deadline to apply for the Remote Web Chat Officer position is June 10, 2024.

Equal Opportunity Statement: Sunway Construction Group Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected characteristic. We value diversity and inclusivity in our workforce.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.