Remote Web Chat Representative

Job Description:

We are seeking a passionate and adaptable Remote Web Chat Representative to join our team at MYEG Services Berhad. In this part-time position based in Johor Bahru, Johor, MY, you will be responsible for providing excellent customer service through web chat interactions. This is an entry-level position with the opportunity for growth within the company.

Responsibilities: 1. Respond to customer inquiries and provide assistance through web chat in a timely and professional manner. 2. Troubleshoot customer issues and provide solutions to ensure customer satisfaction. 3. Utilize persuasion skills to upsell products or services to customers when appropriate. 4. Demonstrate emotional intelligence in interactions with customers to build rapport and maintain positive relationships. 5. Collaborate with team members to ensure consistent and accurate information is provided to customers. 6. Stay up-to-date on product knowledge and company policies to effectively assist customers.

Requirements: 1. 1 year of experience in customer service or a related field. 2. Passionate about providing excellent customer service. 3. Adaptable to changing situations and able to think on your feet. 4. Strong persuasion skills to effectively communicate with customers. 5. High emotional intelligence to understand and respond to customer needs. 6. Ability to work in a fast-paced environment and multitask effectively.

Benefits: 1. Paid sick leave to take care of your health. 2. Training and professional development opportunities to enhance your skills. 3. Free food provided during work hours to keep you energized.

Working Environment: At MYEG Services Berhad, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. You will have the opportunity to work in a supportive and collaborative team environment where your ideas are valued.

Equal Opportunity Statement: MYEG Services Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other status protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-06-01

Join us in providing exceptional customer service and make a difference in people's lives through web chat interactions. Apply now to be a part of our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.