Remote Web Chat Representative

Job Description:

IOI Corporation Berhad is currently seeking a part-time Remote Web Chat Representative to join our team in Johor Bahru, Johor, Malaysia. As an Associate Level Web Chat Representative, you will be responsible for providing exceptional customer service through online chat support. This position requires a minimum of 3 years of experience in customer service.

Responsibilities: - Respond to customer inquiries and provide support via web chat - Resolve customer issues and concerns in a timely and professional manner - Utilize persuasion skills to promote products and services - Collaborate with team members to maintain a high level of customer satisfaction - Follow up with customers to ensure their needs have been met - Keep detailed records of customer interactions and transactions

Requirements: - Adaptable and passionate individual who thrives in a fast-paced environment - Strong communication skills and ability to think strategically - Previous experience in customer service or sales is required - Experience with online chat support is a plus - Ability to multitask and prioritize tasks effectively - Proficiency in Microsoft Office and web-based applications

Benefits: - Disability insurance - Paid Time Off (PTO) - Medical coverage

Working Environment: At IOI Corporation Berhad, we recognize and reward employees based on performance and merit. We foster a collaborative and inclusive work environment where employees are encouraged to grow and succeed.

Deadline to Apply: The deadline to apply for the Remote Web Chat Representative position is June 12, 2024.

Equal Opportunity Statement: IOI Corporation Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other characteristic protected by applicable laws. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.