Web Chat Representative - Work from home

Job Description:

IOI Corporation Berhad is seeking a part-time Web Chat Representative to work from home in Malacca City, Melaka, MY. The ideal candidate for this entry-level position will be adaptable, dedicated, and possess strong planning and project management skills.

Responsibilities: 1. Provide customer support via web chat platform 2. Respond promptly and professionally to customer inquiries 3. Troubleshoot and resolve customer issues in a timely manner 4. Document customer interactions and issues for future reference 5. Collaborate with team members to ensure consistent and accurate information is provided to customers 6. Meet or exceed established KPIs for customer satisfaction and response times 7. Provide feedback to management on customer trends and common issues

Requirements: 1. Strong communication skills, both written and verbal 2. Ability to multitask and prioritize in a fast-paced environment 3. Proficient in typing and computer skills 4. High school diploma or equivalent 5. Ability to work independently with minimal supervision 6. Must have a quiet workspace and reliable internet connection 7. Previous customer service experience is a plus but not required

Benefits: 1. Travel and spending expenses covered 2. Paid sick leave 3. Company-provided equipment

Working Environment: At IOI Corporation Berhad, we prioritize understanding and empathy in all interactions with customers. Our team focuses on providing top-notch customer support and ensuring customer satisfaction on every interaction.

Deadline to Apply: June 23, 2024

Equal Opportunity Statement: IOI Corporation Berhad is an equal opportunity employer and is committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.