Web Chat Representative - Work from home

Job Description:

QSR Brands is currently seeking a motivated and reliable Web Chat Representative to join our team on a part-time basis. This position allows you to work from the comfort of your own home, providing convenience and flexibility for individuals looking to balance work and personal commitments.

Responsibilities: 1. Respond to customer inquiries through web chat in a timely and professional manner. 2. Assist customers with product information, order processing, and issue resolution. 3. Provide excellent customer service to ensure customer satisfaction and retention. 4. Maintain accurate records of customer interactions and transactions. 5. Collaborate with team members to improve processes and enhance customer experience. 6. Stay up-to-date on product knowledge and company policies to provide accurate information to customers. 7. Meet or exceed key performance indicators relating to customer service and productivity.

Requirements: 1. 2 years of experience in customer service or a related field. 2. Strong written communication skills and attention to detail. 3. Ability to multitask and prioritize tasks effectively. 4. Analytical skills to identify trends and patterns in customer inquiries. 5. Cooperate with team members and adapt to a fast-paced work environment. 6. Must have a reliable internet connection and a quiet workspace to work from home.

Personality traits: motivated, reliable Soft skills: analysis, cooperation

Benefits: 1. Joining Bonus 2. Paid sick leave 3. Gym membership

Working Environment: At QSR Brands, we pave the way for diversity and inclusivity, creating a culture of belonging where every team member is valued and respected. We strive to foster a supportive environment where individuals can thrive and grow in their careers.

Deadline to apply: 2024-07-15

Equal Opportunity Statement: QSR Brands is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and will consider all qualified candidates regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.