Remote Web Chat Specialist

Job Description:

PPB Group Berhad is seeking a Remote Web Chat Specialist to join our team in Malacca City, Melaka. This part-time position is perfect for entry-level professionals who are dedicated and resilient, with a passion for communication and negotiation. As a Remote Web Chat Specialist, you will be responsible for providing excellent customer service through online chat platforms, resolving customer inquiries and issues in a timely and efficient manner.

Responsibilities: - Engage with customers via web chat to answer questions, provide product information, and resolve issues - Maintain a positive and helpful attitude towards customers at all times - Utilize negotiation skills to find solutions that meet the needs of both the customer and the company - Collaborate with other team members to ensure seamless customer service across all channels - Keep accurate records of customer interactions and follow up as needed - Stay up-to-date on product knowledge and company policies to better assist customers - Meet performance metrics related to response time, resolution rate, and customer satisfaction

Requirements: - Strong communication skills, both written and verbal - Ability to multitask and prioritize in a fast-paced environment - Proficiency in typing and navigating online platforms - High school diploma or equivalent - Positive attitude and willingness to learn and adapt - Ability to work independently and as part of a team

Benefits: - Paid Time Off (PTO) - Employee discounts - Medical coverage

Working Environment: At PPB Group Berhad, we value teamwork, dedication, and a drive for success. As a Remote Web Chat Specialist, you will have the opportunity to grow and develop in a high-energy workplace focused on delivering impactful results.

Deadline to Apply: June 26, 2024

Equal Opportunity Statement: PPB Group Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any of these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.